Welcome To Rucker Candles!
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    Shipping Costs

    Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

    This price will be the final price for shipping cost to the customer.

     

    Delivery Terms

    4.1 Transit Time Domestically

    In general, domestic shipments are in transit for 2-5 days

     

    4.2 Transit time Internationally

    Generally, orders shipped internationally are in transit for 4-22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

     

    4.3 Dispatch Time

    Orders are usually dispatched within 3-5 business days.

    Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

     

    4.4 Change Of Delivery Address

    For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

     

    4.5 P.O. Box Shipping

    Rucker Candles will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

     

    4.6 Military Address Shipping

    We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

     

    4.7 Items Out Of Stock

    If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

     

    4.8 Delivery Time Exceeded

    If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

    5. Tracking Notifications

    Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

     

    6. Parcels Damaged In Transit

    If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

     

    7. Duties & Taxes

    7.1 Sales Tax

    Sales tax has already been applied to the price of the goods as displayed on the website

     

    7.2 Import Duties & Taxes

    Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Rucker Candles encourage you to be aware of these potential costs before placing an order with us.

    If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Rucker Candles at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

     

    8. Cancellations

    If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order 

    has already been dispatched, please refer to our refund policy.

     

     9. Insurance

    Parcels are insured for loss and damage up to the value as stated by the courier.

     

    9.1 Process for parcel damaged in-transit

    We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

     

    9.2 Process for parcel lost in-transit

    We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.